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Terms & Conditions

1.0 Payment and Delivery
I. Any purchased item will be delivered to customers within 1-3 business days AFTER FULL PAYMENT IS MADE. This applies to online transfer payments.
II. Any purchased item made for CASH ON DELIVERY (COD), FULL PAYMENT IS REQUIRED by customers when the purchased item(s) is handed over at the delivery location. Delivery time is as per agreed by both Belle Babies Design and customer.

2.0 Returned and exchanged items
I. Any returned item made by customer is allowed but should be based on the following valid reasons:
a) Purchased item is not in good condition (example: torn, missing buttons, zipper). We will replace with new item or refund in full. Shipping cost is borne by Belle Babies Design.
b) Change of size is allowed ONLY IF THERE IS AVAILABLE SIZE to be exchanged. Any returned/exchanged items are to be made within THREE (3) BUSINESS DAYS ONLY. Shipping Cost is to be borne by Customers.

3.0 Custom-made clothing
I. Any custom-made designs are to be given a lead time of 2-3 weeks depending the current volume i.e. peak season etc. However, this may be discussed and agreed between Belle Babies Design and customers.
II. Orders are to be made with a minimum deposit of 25% of the selling price. Full Payment / Remaining balance (RM) would be made by customer before the item is to be delivered.
III. Fabrics and designs are to be provided by Belle Babies Design. However, discussions and suggestions between Belle Babies Design and customers are necessary to cater and suit the needs/requirements of the customers i.e. theme/colour/pattern etc.
IV. At the point of time custom orders are full, new orders might be held/ pushed to another period or slot depending on the queue of that particular time.

4.0 Postage Fee (Courier: POS LAJU MALAYSIA)
I. Peninsular Malaysia
a) RM6 for less than 500gram of item (i.e. 1-2 items)
b) RM9 for more than 500gram to 1KG of item (i.e. 2-3 items)
c) If more than 1KG, multiple by the above
II. Sabah and Sarawak
a) RM10 for less than 500gram of item (i.e. 1-2 items)
b) RM15 for more than 500gram to 1KG of item (i.e. 2-3 items)
c) If more than 1KG, multiple by the above
III. International / overseas
Postage Fee is based on the fee schedule of Pos Laju Malaysia


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